Privacy and Cookie Policy
Privacy Policy
This Privacy Policy explains how this website (hereinafter referred to as the "Store") uses and protects any information that you provide when using this website. The Store is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy. The Store may update this policy from time to time by revising this page. You should check this page periodically to ensure that you are satisfied with any changes.
Information We Collect
We may collect the following information:
=> Name and contact information, including your email address.
=> Demographic information such as postcode, preferences and interests.
=> Other information relevant to customer surveys and/or promotional offers.
For the full list of cookies we collect, please refer to the Cookies We Collect section below.
How We Use the Information We Collect
We require this information to better understand your needs and provide you with improved services, including for the following purposes:
=> Internal record keeping.
=> Improving our products and services.
=> Sending promotional emails about new products, special offers or other information that we think may interest you, using the email address you have provided.
=> Conducting market research. We may contact you by email, telephone or post.
=> Customising the website according to your interests.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file that requests permission to be placed on your computer's hard drive. Once accepted, the cookie helps analyse web traffic or lets you know when you visit a particular website.
Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse website traffic and improve our website to better meet customer needs. This information is used solely for statistical analysis and is then removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any personal information other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you leave our website using these links, please note that we have no control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such websites. Those websites are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the website in question.
Controlling Your Personal Information
You may restrict the collection or use of your personal information in the following ways:
=> Whenever you are asked to complete a form on the website, look for the option allowing you to indicate that you do not want your information to be used for direct marketing purposes.
=> If you have previously agreed to us using your personal information for direct marketing, you may withdraw your consent at any time by contacting us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of the personal information we hold about you. If you would like a copy of this information, please contact us using the contact details provided below.
If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any inaccurate information.
Cookies We Collect
| Cookie Name | Description |
|---|---|
| FORM_KEY | Stores a randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| PERSISTENT_SHOPPING_CART | Stores information about your shopping cart and browsing history if requested. |
| STF | Information about products you have emailed to friends. |
| STORE | Your selected store view or language. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether you have accepted the use of cookies. |
| MAGE-CACHE-SESSID | Supports browser caching for faster page loading. |
| PRIVATE_CONTENT_VERSION | Supports browser caching for improved performance. |
Right to Object
Under Article 6(1)(f) of the GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data.
This also applies to profiling based on this provision within the meaning of Article 4(4) of the GDPR.
If you object, we will no longer process your personal data unless:
- We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms; or
- The processing is necessary for the establishment, exercise or defence of legal claims.
You may exercise this right at any time by contacting our Data Protection Officer at: [email protected]
Customer Account and Data Retention
When you create a customer account, we collect and store:
- Identification data: first name, last name, email address and telephone number.
- Login information: username and encrypted password.
- Billing and delivery addresses.
- Order history and invoices.
- Account preferences (including newsletter subscription).
Retention periods
- Customer account data is retained for as long as the account remains active.
- If the account remains inactive for three years, it will be deleted or anonymised.
- Invoices and order records are retained for ten years in accordance with legal accounting and tax obligations.
- Data relating to newsletters and marketing communications is retained until consent is withdrawn.
You may request deletion of your account or exercise your rights (access, rectification, erasure, restriction, objection and data portability) at any time by contacting [email protected].
Your GDPR Rights
In accordance with the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data.
- Rectify or update your personal data.
- Request the deletion of your personal data.
- Restrict or object to the processing of your personal data.
- Receive your personal data in a portable format.
- Provide instructions regarding the use of your personal data after your death, where applicable under local law.
To exercise your rights, please send your request, together with proof of identity, to:
By post
Textiles et Créations Productions – Sylvie Thiriez
198 Rue de la Lys
59250 Halluin
France
By email
[email protected]
The Data Controller is:
Textiles et Créations Productions – Sylvie Thiriez
198 Rue de la Lys
59250 Halluin
France
We will respond to your request within one month of receipt.
You also have the right to lodge a complaint with your local data protection authority if you believe your rights have not been respected.
Newsletter Tracking
Newsletters sent by Sylvie Thiriez may contain a tracking pixel that allows us to measure:
=> whether you open our emails;
=> the date and time they are opened;
=> technical information about the device used to access the email.
This information is used to measure the performance of our email campaigns, improve email deliverability and optimise our communications.
You may object to this processing at any time by unsubscribing from our newsletter using the unsubscribe link included in every email.
