These general conditions of sale govern sales on Sylvie Thiriez's websites: (hereinafter referred to as “the site”). These conditions apply to the exclusion of all other conditions, in particular those offered for traditional distance selling in catalogs, promotional mailings and advertisements in the press. The fact of placing an order on Sylvie Thiriez's site and validating this order implies the buyer's full and unreserved acceptance of these general conditions of sale. Any contrary condition imposed by the buyer will therefore, in the absence of express acceptance, be unenforceable against the seller regardless of when it may have been brought to his attention. The fact that the seller does not avail himself at a given time of any one of these general conditions of sale, cannot be interpreted as a waiver of the right to avail himself subsequently of any of said conditions.

Identification of the company (site editor)

Textiles et Créations Production

Simplified public limited company with capital of 841 962,20 euros
RC Tourcoing B 398 335 257
TVA : FR24 398 335 257

The head office :

131, rue de Lille
CS 20149

Site host: Nexylan
Production : Adexos

Customer service

For any information, question or advice, our customer service is at your disposal:

  • Either by mail: Sylvie Thiriez – Service Clients Internet - 131, rue de Lille – CS 20149 – 59433 HALLUIN cedex
  • Either by phone: 03 20 28 15 15 (communication not surcharged - Variable cost depending on operator)
  • Either fax : 03 20 28 15 16 (communication not surcharged - Variable cost depending on operator)
  • Either by email:

Offers and prices

The offers and prices offered on Sylvie Thiriez's sites may be exclusive and different from the distance selling offers offered in Sylvie Thiriez's catalogs, promotional mailings and advertisements in the press.
Certain offers proposed in catalogs, mailings or advertisements in the press may not be available on the website. The prices of our products are indicated in euros including all taxes, a flat-rate contribution to the costs of postage, packaging and processing of the order, according to the current price is requested in addition to the price of the products.
Offers and prices are subject to variations during the year, it being understood that the products ordered are invoiced at the prices in force (i.e. displayed on the site) at the time the order is placed by the buyer. Promotional offers are valid for the period of validity they mention and for as long as they are displayed on the site, as well as while stocks last.
Products sold in sets can be purchased separately. If the unit price is not listed, simply contact our customer service.
Orders can only be accepted if the prices mentioned are in line with those in the current offer.

From placing the order to confirming the transaction

To place an order, simply follow the steps below:
Your basket: this is the detail of the selection of items ordered and the gifts offered when ordering. To constitute your basket, you can access the product of your choice, enter the desired quantity and click on«Add to Basket » . You can then access your basket either directly through the pop-up that appears when you add a product to your order, or by clicking on the icon « My shopping cart » located on the toolbar.
To go to the next step, click on« Continue ».

Step 1: Your contact details

Fill in your contact details (last name, first name, address, city, country and email address are required to order) and mobile phone number to be informed of the delivery of your order. If you have already ordered online, you will be able to identify yourself by your e-mail in the box provided for this purpose and your contact details will be displayed automatically once your email has been completed and validated by the button« Login ». To go to the next step, click on « Continue ».

Step 2: Summary of your order

In this step, you can choose the shipping method for your order: either free delivery to the store (to be chosen from the list of shops participating in this delivery method), or delivery by Colissimo. A flat-rate contribution will be requested in the case of home delivery, depending on your place of delivery.

Step 3: Method of payment

At this step, you can choose:

  • to pay directly online by credit card using a completely secure payment tool by clicking on the "Secure payment" button
  • print your order form (by clicking on the "Print your order form" button)
  • order by phone or fax (payment by credit card only)

If you click on "Secure payment", you will go directly to the bank's website. Confirmation of your order.
Once your order has been confirmed, you will receive an email or text message confirming your order. This email will cover your identity, the details of your order, the price to pay and the delivery address.
Our order recording systems provide proof of the date and content of the order.

Step 4: Delivery method
  • home delivery in France: 4 working days € 6.90 (see flat-rate participation depending on the geographical area)
  • Click & Collect: Free withdrawal in store within 2 hours 
  • Delivery in store: 3 working days € 4.90
Step 5: Summary of your order

At this stage, you can modify your order or validate it. To place the order, click on« To order ».

Step 6: Confirmation of your order

You have been assigned an order number. In order to track your order, you will receive a confirmation email. Another email will allow you to track your package.
At this stage, you will have the option of printing your order summary.

Payment terms

Sylvie Thiriez's site allows you to place and validate your order online by paying by credit card. Payment is made directly online by a secure transaction, with the SOGENACTIF system, directly with our partner Société Générale.
Payment data is exchanged in encrypted mode using 128-bit SSL (Secure Socket Layer), the most widely used global standard. When you order online, the credit card is debited immediately following the procedure described above. ;
When you order by mail or fax, the debit of the credit card or the cashing of the check will be made on the day of shipment.
Retention of title clause: the products remain our property until full payment has been made.

Shipping company

Indeed of the decree of March 23, 2020, n ° 2020-293 specifies that within the framework of the deliveries "without contact", the reserves must be carried out as follows: 

"After unpacking, if the goods appear to be totally or partially damaged / missing, the customer must imperatively send his documented complaint (precise description of the damage observed, photos of the goods, packaging, transport label and invoice. sale) by electronic means, no later than noon of the 1st working day following delivery (the next day), to its sender only.